Morgan Dental Associates, PLLC

I cannot express how terrible my experience was here. I would never recommend anyone to go here. My worst experience was when dental student was assigned to take measurements for a crown fitting. She took a very long time to do them, and measured the space incorrectly, leaving me with a very poorly “fitted” temporary crown. For weeks I was left in chronic, severe pain until my next appointment- being told that pain while waiting for the crown appointment. I called to ask them to check it and they said no, some pain post appointment is normal see you in two weeks… After two weeks of daily face icing, tylenol every few hours and soft food diet, at the crown placement appointment they said “oh no this was measured wrong” so I had to go through ANOTHER extremely painful fitting + placement in a couple of weeks. During both of these crown appointments they struggled to get/keep me numb which only added to the severe pain that I was already in. I can no explain to you how much they did not care, except for one kind dentist when I was literally crying in her chair because of the pain. When they dropped FSU’s dental insurance, I started seeing a new dentist and was upset to learn that fillings done at Morgan Dental (should have lasted years) already need to be replaced 1-2 years later. This was a huge waste of time, money, and weeks off of work for the literal pain I was in due to their carelessness.

My daughter had 2 wisdom teeth extracted yesterday. Afterwards she was in severe pain. She was only given ibuprofen for pain even after I was assured by staff that she would have adequate pain medicine . I called the on call Doctor and no one returned my phone call, I called the next day and the office staff told me, "that is what we do for all teeth extractions." There was no apology for on call doctor not returning our call or consult with the Dentist or check on how they could help her. We paid 1300.00 dollars for this and we would expect something better than this. I will say the staff was nice during her procedure but they did not follow up or take care of her adequately afterward and now I may have to take her to the ER because of her pain.

I had an excellent experience at the dental office last week. Aya, the hygienist, was exceptionally friendly, professional, and considerate, making my care a priority with minimal discomfort. Dr. Durham, the dentist, displayed both kindness and professionalism, efficiently completing two fillings with minimal pain. Mina, the dental assistant, was knowledgeable and friendly. Kudos to Odrayona, the office manager, for the organization of the patient forms and for the timely appointment reminders. Overall, a top-notch team providing quality dental care in a welcoming environment.

Can't seem to nail down an appointment time with any of the dentists in the office, not that I would want to. They constantly call to reschedule appointments I've made, even after I've explained my busy schedule and that I can't accommodate their ever-changing availability. The dentist I've seen doesn't explain treatment or what they're doing until they're done, so you're put on the spot and have to pay for it. The only reason I gave two stars is for the very sweet and understanding receptionist I've spoken to. The other receptionist, however, should learn to wait until they've hung up the phone to speak negatively about patients. We can hear you when the line is still connected.

Very attentive and kind hygienists and desk staff. My teeth are so clean and I feel knowledgeable about my mouth’s health. When taking x-rays I always struggle with the bite wing piece. The hygienist was excellent and extremely patient/compassionate with me. She was able to get the images she needed with very few redos (I moved a few times) and made sure to give my mouth some breaks. The doctor was thorough and explained in detail without being overwhelming my teeth and gum health. I had not been to the dentist since before Covid and I honestly was dreading this appointment. They made this morning an absolute breeze and I’m so happy I went. I honestly can’t wait to go back in 6months and I normally really dislike dental appointments.

To start: the front desk secretary was fantastic, welcoming and punctual in speaking to me when I entered at 1030am (appointment was at 11am). My first "attendant": I say attendant because I honestly don't know who he was. He came out to retrieve me at 1130. Yes, you read that right, 30mins after my appointment time. He stumbled around and fumbled his words as if he didn't know what he was doing. He had a very soft voice and kept talking behind me so I couldn't even make out anything he was saying. There was a lot of "huh", "what" and "can you speak up" from me. I suppose he may have been training, but if that's the case an upfront disclosure would have been nice. Why? These are my teeth, and this is a stranger inside of my mouth. Others may not have a problem with these facts, but I want a confident expert working on my teeth. Not someone that may injure me. And here's a little known fact; injuries in the mouth can lead to permanent paralysis of the face, permanent numbness of the face neck and upper body, permanent loss of taste, blindness, etc. TEETH ARE IMPORTANT! Lastly; because of what I believe is incompetence I didn't leave until after 145. Normally an initial appointment is lengthy considering my complicated history, however this is preposterous. I will look into other dental care.